Assertiveness

(1 day)

When dealing with people the real success is the ability to achieve an outcome where everyone is satisfied. This course explores the way in which to improve communication with others and recognise the difference between passive, aggressive and assertive behaviour.

Who Should Attend

People at all levels who need to improve their confidence and personal effectiveness.

Main Course Objectives

To understand and practice the skills of assertive behaviour and achieve more through direct and clear communication.

Training Dates

Flexi or In-Company

We are an approved training centre for the LSC, OCR, City & Guilds, Gola, Train to Gain, ILM, NEBOSH, IOSH, HSE (First Aid) EAL and the CIEH (Chartered Institute of Environmental Health) Mercia is an Equal Opportunities Employer, Investor In People and is ISO 9002 registered.

High Contrast Version

Normal Version

Designed and Hosted

Staff Access