To help receptionists create a first class image by communicating effectively both internally and externally, and improve their own personal image as a representative of the organisation.
Who Should Attend
Receptionists without previous formal training.
Main Course Objectives
Communication
Increasing personal effectiveness.
Building confidence.
Assertiveness.
Handling everyday situations
Plans for continuing personal development.
Training Dates
Flexi or In-Company
We are an approved training centre for the LSC, OCR, City & Guilds, Gola, Train to Gain, ILM, NEBOSH, IOSH, HSE (First Aid) EAL and the CIEH (Chartered Institute of Environmental Health) Mercia is an Equal Opportunities Employer, Investor In People and is ISO 9002 registered.
