January 7th 2009
Mercia Management - Our Business Is Your Future

Skills for Receptionists

(1 day)

To help receptionists create a first class image by communicating effectively both internally and externally, and improve their own personal image as a representative of the organisation.

Who Should Attend

Receptionists without previous formal training.

Main Course Objectives

  • Communication
  • Increasing personal effectiveness.
  • Building confidence.
  • Assertiveness.
  • Handling everyday situations
  • Plans for continuing personal development.
  • Training Dates

    Flexi or In-Company