September 5th 2010
Customer Service
Mercia Offer NVQ;s in Customer Service that consist of the following:
NVQ LEVEL 2 Consisting of Seven Units. Two Mandatory and Five Optional:
Unit 1 (Mandatory): Prepare Yourself to Deliver Good Customer Service
Unit 5 (Mandatory): Provide Customer Service Within The Rules
Sample Optional Units (5 required)
Unit 9: Give Customers a Positive Impression of Yourself & Our Organisation
Unit 11: Process Customer Service Information
Unit 14: Go the Extra Mile For Customer Service
Unit 16: Deal With Customers Face to Face Theme: Delivery
Unit 21: Deliver Reliable Customer Service
Unit 22: Deliver Customer Service on Your Customer’s Premises Theme: Handling Problems
Unit 6: Recognise & Deal With Customer Queries
Unit 31: Resolve Customer Service Improvements Theme: Development & Improvement
Unit 36: Develop Customer Relationships
Unit 37: Support Customer Service Improvements
Achievement is on successful completion and verification of a portfolio of evidence to meet the unit standards.
Please contact us to discuss how we can help you with Customer Service NVQ's. Please call Mercia on 01902 713552.
