01902 713552




Customer Service

Mercia Offer NVQs in Customer Service that consist of the following:
NVQ LEVEL 2 Consisting of Seven Units. Two Mandatory and Five Optional:
Unit 1 (Mandatory): Prepare Yourself to Deliver Good Customer Service 
Unit 5 (Mandatory): Provide Customer Service Within The Rules 
Sample Optional Units (5 required) 
Unit 9: Give Customers a Positive Impression of Yourself & Our Organisation 
Unit 11: Process Customer Service Information 
Unit 14: Go the Extra Mile For Customer Service 
Unit 16: Deal With Customers Face to Face Theme: Delivery 
Unit 21: Deliver Reliable Customer Service 
Unit 22: Deliver Customer Service on Your Customer’s Premises Theme: Handling Problems 
Unit 6: Recognise & Deal With Customer Queries 
Unit 31: Resolve Customer Service Improvements Theme: Development & Improvement 
Unit 36: Develop Customer Relationships 
Unit 37: Support Customer Service Improvements 
Achievement is on successful completion and verification of a portfolio of evidence to meet the unit standards. 

Please contact us to discuss how we can help you with Customer Service NVQ's Please call Mercia on 01902 713552.

Educated & Skills Funding Agency
City & Guilds Approved Centre
EAL Recognised Partner
ilm Approved Centre
nebosh Accredited Centre
Learning and Skills Improvement Service
SPA Passport