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Privacy/Fair Processing Notice

Who we are

Mercia Management Ltd is a training specialist, providing apprenticeships, tailored in- company courses, public scheduled courses, health and safety and HR-related services. Established in 1982, the company has built a solid reputation in delivering training programmes that truly meet the needs of clients and achieve real results.

What we need

Mercia Management Ltd is known as the “Data Controller” of the personal data you (the “Data Subject”), provide to us. Mercia Management’s company registration number is 4990963 and it’s registered address is 55 Waterloo Road, Wolverhampton WV1 4QQ.

We will only collect basic personal data about you where processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. This may include special categories of personal information about you (often known as ‘sensitive personal data’). This information does however include details such as your name, address, email address, IP address, company details, job title.

Why we need it

We need to know basic personal data in order to provide you with the appropriate details regarding the specific course or apprenticeship, you, or your employer, have engaged us to provide, and to assert our right to be recompensed in return for these services, as per the service agreement or contract we have, or may have in the future, with you. If you do not provide this information then we will be unable to provide the services you have requested.

What we do with it

All the personal data we hold about you will be processed by our staff in the United Kingdom and no third parties will have access to your personal data unless there is a legal obligation for us to provide them with this, for example, certificate Awarding Bodies. Please be aware, however, that your information may be stored on a cloud-based system whose servers are located within the European Union. We will take all reasonable steps to ensure that your personal data is processed securely. We will not sell or rent your information to third parties. Email addresses are transmitted normally over the internet and this can never be guaranteed to be 100% secure. While we strive to protect your personal information you transmit to us, you do so at your own risk and we make our best effort to ensure its security on our systems.

How long we keep it

We will generally keep your personal data for a minimum of six months, or for the length of the contract we have with you, after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. More information on our retention schedule can be found on our website.

What we would also like to do with it

We would like to send you information about our own products and services, by post, telephone, email and SMS. We will not share your information with third parties for marketing purposes.

Right to be forgotten

You have the right to ask us for access to any personal data we may hold on you and for it to be removed/wiped from our systems, providing we do not have a statutory legal obligation to retain that information for a specific period of time under government legislation. There is no charge for this, unless it is deemed to be manifestly unfounded or excessive in which case we may charge a fee to cover administration costs we will incur in providing the information to you. Please contact the Managing Director, Chris Chamberlain, email chris.chamberlain@merciam.co.uk

“Our business is your future”

Educated & Skills Funding Agency
City & Guilds Approved Centre
EAL Recognised Partner
ilm Approved Centre
nebosh Accredited Centre
Learning and Skills Improvement Service
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